ORDER WITH CONFIDENCE WITH OUR RETURN POLICY - 30 DAYS FROM THE DAY YOUR ORDER IS DELIVERED*

We expect you will be satisfied with your IrishShop.com purchase, but should you need to exchange or return an item you may contact us for a return authorization here  after you receive your package and we will be happy to process your return or exchange for you.

Please note some exceptions apply.

*Exceptions – these items cannot be returned
  • Earrings
  • Made to Order Jewelry – If your jewelry is made to order this will be noted on the product page. (see further details below)
  • Personalized and customized products (see further details below)
  • Goods damaged by wear and tear or clothing that has been worn.
When returning items please include a note detailing your name, address, order number and mention the reason for return.

PLEASE NOTE; if you were supplied with the correct item as ordered or are returning your item for an exchange, you may be liable for both the inbound and outbound return shipping costs. [Outbound return shipping costs from $12 for standard shipping via mail or from $30 for express shipping. (U.S. Only shipping. Costs to other countries are as per our shipping guidelines.) Inbound shipping is the cost of whichever local carrier you choose.

PERSONALIZED/CUSTOMIZED ORDERS

Personalized orders are shipped separately - please note the delivery time in the product copy. Personalized orders can only be shipped to a U.S. address. We cannot ship to a PO Box address. Express delivery may not be available for all personalized items. Made to order or gold jewelry items may be subject to a restocking fee at least 25% (exact fee depending on the item in question). Please contact us for details

Due to the nature of personalized or made to order items we can only accept returns on items with a manufacturing error or product defect. Please carefully review your personalization information before submitting your order - check spelling, dates and names. Please feel free to contact us with any questions you have regarding personalization.

Once placed, your personalized or made to order item cannot be cancelled.