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Holiday Shipping Guide

ORDER YOUR GIFTS WITH CONFIDENCE FOR THE HOLIDAYS

Over Standard Expedited
$1000 FREE! FREE!
$600 FREE! $20
$500 FREE! $25
$250 FREE! $25
$200 FREE! $30
$150 FREE! $30
$100 FREE! $30
$80 $9 $30
$60 $10 $30
$40 $11 $30
$0 $12 $30

Standard Shipping


United States and Canada* (ex. AK & HI)

Standard shipping cut-off is Dec 15th for guaranteed Christmas delivery - unless otherwise noted on the product page.
Usual delivery time for most orders is 7-9 working days for U.S customers. Canadian orders may take up to 2 weeks for delivery.

Shipping costs are as follows:

If available for your product this service offers delivery by Dec 24th using best way service. Shipping information will be updated as it becomes available from our shipping partners. Please allow at least a couple of days after purchase for your delivery information to update. Items may ship separately, please consult product pages for relevant information. 

Orders are typically processed within 24 hours. If your order is placed on a Saturday or Sunday it is processed on Monday.

* All orders to Canada are subject to local duties and taxes payable to the relevant authorities upon delivery.

* Some items ship separately. Items ordered together are not necessarily shipped in the same package. Items personalized or shipped directly from our suppliers may require additional delivery time and can ONLY be shipped to U.S. addresses. Please refer to the product page for the quoted delivery time. Delivery is quoted for delivery by Dec 24th, should delivery be required by a particular date, please contact us in advance of purchase, however we cannot guarantee that we can accommodate all requests.

Express shipping United States and Canada* (ex. AK & HI)

Express Delivery is typically 2-4 business days (within the continental U.S.) from the date of the order unless otherwise stated on the product page. Please note that personalized or made to order items for express shipping will be expedited upon completion.

Orders are typically processed within 24 hours. If your order is placed on a Saturday or Sunday it is processed on Monday. *All orders to Canada are subject to local duties and taxes payable to the relevant authorities upon delivery.

Personalized and made to order items

Personalized and made to order items are shipped separately - please note the delivery time in the product copy. Personalized orders can only be shipped to a U.S. address. We cannot ship to a PO Box address.

Please note the cut-off date for guaranteed Christmas delivery on the product page for personalized and drop ship items.

Due to the nature of personalized items we can only accept returns on items with a manufacturing error or product defect. Please carefully review your personalization information before submitting your order - check spelling, dates and names. Please feel free to contact us with any questions you have regarding personalization. Once placed, your personalized order cannot be cancelled. Some items are only available for shipping to the USA.

Alaska and Hawaii

Delivery is by USPS service only, delivery times may vary. Additional shipping costs mayapply. You will be contacted regarding these after you place your order, but before your order is shipped. If you wish you may cancel your order at that point.

PO Box addresses

Delivery to PO Box addresses is via the postal service. Last date of dispatch for PO Box addresses is Dec 2nd time is usually approx. 14 working days. Some items cannot be delivered to PO Box addresses and a street address will be required. We will notify you before your order ships if this is the case. please make sure you place your order in plenty of time. please make sure you place your order in plenty of time. Delivery time is usually approx. 14 working days. Some items cannot be delivered to PO Box addresses and a street address will be required. We will notify you before your order ships if this is the case.

APO – Delivery times for APO addresses are not guaranteed, but we would suggest that orders should be placed by Nov. 28th for to have the best opportunity to be delivered by the holidays through the APO service. 

International

Shipping rates are applied at the checkout and can be viewed before you submit your order.

Last date for international orders are as follows:

Ireland - Dec 19th

United Kingdom - Dec 19th

Europe – Dec 17th

Rest of the World - Dec 5th.

General Ordering Information

Shipping times quoted are from the time of dispatch. When ordering items including, but not limited, to clothing and jewelry, please bear in mind that due to high order volume at this time of year, your size or style may not be in stock on the day you order but will be available again shortly and your order will be delivered in time for the holidays. We will contact you to notify you in plenty of time if your desired size/item is not available and cannot be delivered before the holidays.

If ordering a made-to-order product, you should take into account the time required for this item to be completed when calculating whether you need to choose our economy or express shipping services.

Our shipping services service will be delivering right up to Dec 24th. If you require an item to be delivered by a certain date, please notify us of this through the ‘comments’ field on the checkout. We will contact you if delivery by your required date is not possible

Opening hours and return policy.

If you are buying a gift, or need to exchange clothing or jewelry for another size, you can contact us and we will be happy to process your exchange after the New Year. Items purchased between Nov 13th and Dec 31st may be returned up to Jan 31st 2019, subject to all other terms as per our regular return policy here

  • Please note: at this time of year our phone lines can be quite busy. If lines are busy please leave us a voicemail or contact us by e-mail and we will get back to you ASAP.
  • Our phone lines will be closed Monday, Dec 23rd thru Sunday, Dec 29th and again on Tuesday, Dec 31st 2019 thru Jan 1st 2020
  • During the week of Dec 23rd – Dec 29th please allow approx. 24-48 hours for us to reply to e-mail queries. We thank you for your patience.
  • Our offices will re-open fully on Jan 2nd 2020.