Our Return Policy
We offer a full 30 day money back guarantee.* You may return items to us at the following address:
If you need to return an item to us please contact us for a return authorization here
When returning items please include a note detailing your name, address, order number
and mention the reason for return.
Personalized orders are shipped separately - please note the delivery time in the product copy. Personalized orders can only be shipped to a U.S. address. We cannot ship to a PO Box address. Express delivery is not available.
Due to the nature of personalized items we can only accept returns on items with a manufacturing error or product defect. Please carefully review your personalization information before submitting your order - check spelling, dates and names. Please feel free to contact us with any questions you have regarding personalization.
Once placed, your personalized order cannot be canceled.
Please note, if you were supplied with the correct item as ordered or are returning your item for an exchange, you may be liable for both the inbound and outbound return shipping costs. [Outbound return shipping costs from $10.95 for economy shipping via mail or from $24.95 for express shipping. (U.S. Only shipping. Costs to other countries are as per our shipping guidelines.) Inbound shipping is the cost of whichever local carrier you choose. Some made to order or gold jewelery items may be subject to a restocking fee of up to 25%
*Please note some items such as earrings and underwear cannot be accepted for return for hygine reasons.